FAQ

Where can I try on pieces from the collections?

Check out our stockists page to find a boutique near you who stocks Kelly Spence accessories or book an appointment with Kelly for a personal consultation at her Hertford studio to see the whole collection and chat through options.

I have seen a comb I love but would like it slightly longer to fit with the hairstyle I am going to have. Is that possible?

Every piece is made to order and can often be customised. Most hair accessories can be made in a gold-plated or silver-plated finish. We are happy to customise pieces wherever possible. Customisations can be made to height, shape, colour, length, etc. Please call/email for details.

I love Kelly's style and wondered if she would be able to design something just for me?

A full bespoke service is available for the bride wanting something totally unique. Inspiration can be taken from any number of sources including dress style, dress embroidery & beading, colours of flowers and bridesmaid dresses or any theme running through the wedding. Bespoke items are priced in line with the general range, according to time and materials with a small design surcharge. Please call/email for details

 I do not live in the UK, can items be shipped overseas?

We send orders all over the world but can only post to countries which support tracked mail. We often post to brides in North America, Europe & Australasia. Check with us if you have particular concerns.

 How long will it be before I receive my order?

Our lead times vary according to the time of year but please try to allow at least 8 weeks for delivery of hair accessory & 4-6 weeks for veil only orders. Small jewellery orders can be quicker. If you need your order in a shorter time please contact us & we will be happy to advise you of our current lead times. We will always try our best to fit your order in if at all possible so please do ask. To help with our production schedule please advise us of your wedding date and hair appointment/dress fitting dates when you order. 

 Can I return my item if I change my mind once I have received it?

As each piece is custom-made to order so refunds are unavailable. Please choose carefully before you place your order.

 What materials do you use in your hair accessories?

We use only the finest hand-picked materials. All crystals used are Swarovski crystals (except on veils). All pearls used in the hair accessories and jewellery are freshwater pearls.

  Can you explain all the veil lengths and options to me?

There are a lot of variables when it come to veils and we like to offer our brides many options within each style. In fact there are so many ways to customise your veil we have created a separate page explaining all the options available. Head over to our Choosing Your Veil page.